Building a Patient Referral System
Building a Patient Referral System That Drives Growth
In this podcast interview, Mary Lou Savino discusses how she built a structured patient referral system that helps generate consistent growth for her practice. She shares the key components of an effective referral process, including the important role of front-desk staff, tracking patient feedback, and creating systems that encourage satisfied patients to refer others. The conversation offers practical insights for healthcare professionals looking to strengthen patient relationships and grow their practices through referrals.
In this episode Carl White and Mary Lou Savino discuss:
- When she realized that building a system for referrals was a good move.
- The core elements of her system, for example, the front desk’s role, and measuring patient responses to the system.
- What part(s) of the system she’s working on now, and why.